Refund policy

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

1. Return Eligibility

• Items must be unused, unopened, and in original packaging
• Return request must be made within 7 days of delivery
• Products that are damaged, used, or not in original condition are not eligible

2. Non-Returnable Items

• Opened or used skincare/beauty products
• Personal care items (for hygiene reasons)
• Items purchased on sale or discount
• Gift cards (if applicable)

3. Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect item, contact us within 24–48 hours
• Provide clear photos/video proof
• We will offer a replacement or full refund

4. Refund Process

• Once your return is received and inspected, we will notify you
• Approved refunds will be processed within 5–7 business days
• Refund will be issued via:
  • Bank transfer / original payment method
  • Store credit (if applicable)

5. Shipping Costs

• Customers are responsible for return shipping charges
• Original shipping fees are non-refundable
• If the return is due to our error, we will cover the shipping cost

6. Order Cancellation

• Orders can be canceled before shipment only
• Once shipped, cancellation is not possible

7. Contact Us

For any return or refund requests, contact us at:
📧 Email: pakistan@gmail.com
📞 Phone: +92 000 306 0000